Refund-policy

NAIYA ESCULENTS Return & Refund Policy

At NAIYA ESCULENTS, your satisfaction is our top priority. We strive to ensure that every product you receive meets the highest standards of quality and freshness. However, we understand that there may be occasions when you need to return or exchange a product.

Below is our return and refund policy to guide you through the process.


Return Policy

1. Eligibility for Returns

  • Our return policy is applicable only to items purchased directly from our official online store.
  • Returns are accepted within 5 days of the delivery date.
  • To be eligible for a return, the item must be unused, unopened, and in its original packaging.
  • Perishable goods such as food items cannot be returned, but if there is an issue with the product (e.g., damaged packaging or spoiled items), please contact our customer service team immediately.


2. Non-Returnable Items

  • Items that have been opened or partially consumed are not eligible for return.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.


3. Return Process

  • To initiate a return, please email our customer support team at sales@naiyaesc.com with your order number and reason for return.
  • Our team will provide you with a return authorization and instructions on how to send your item back to us.
  • The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item sent).


Refund Policy

1. Refunds

  • Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15-20 business days.


2. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at sales@naiyaesc.com.


3. Exchanges
We only replace items if they are defective or damaged. If you need to
exchange it for the same item, please contact us at sales@naiyaesc.com.

4. Cancellation
Orders can be cancelled within 24 hours of placing the order. After this period,
orders may have already been processed and shipped, and we may not be able
to cancel them.

Contact Us
If you have any questions regarding our return and refund policy, please contact us at:

  • Email: sales@naiyaesc.com
  • Phone: (+91) 7359138280
  • Address: PLOT F6-123 G.I.D.C., VITHAL UDYOGNAGAR, 388121, TA. DIST. ANAND, GUJARAT, INDIA

Thank you for choosing NAIYA ESCULENTS, where quality meets taste.

Feel free to adjust the details like the return window, conditions, and contact information
according to your specific business operations.
Damaged or Defective Items

  1. Reporting Damaged Items:
  • If you receive a damaged or defective item, please notify us within 48 hours of receiving the product. Email us at [customer support email] with your order number and photos of the damaged or defective item(s).
  • We will arrange for a replacement to be sent at no additional cost or offer you a full refund, including shipping charges.


Return Shipping

  1. Return Shipping Cost:
  • If the return is due to a mistake on our part (e.g., wrong item sent or defective product), we will cover the return shipping cost.
  • If the return is not due to our error, the customer will be responsible for the return shipping cost.

Refund on Sale Items

  1. Sale Items:
  • Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded unless they are defective or damaged.


International Orders

  1. International Returns & Refunds:
  • For international orders, returns are only accepted if the product is damaged or defective upon arrival. Unfortunately, we cannot accept returns for reasons of dissatisfaction or change of mind on international orders.
  • Return shipping costs for international orders are the responsibility of the customer, and original shipping fees are non-refundable.


Customer Satisfaction Guarantee

Satisfaction Guarantee:
 At NAIYA ESCULENTS, we are committed to providing you with the best products. If, for any reason, you are not completely satisfied with your purchase, please reach out to our customer service team, and we will do our best to resolve the issue to your satisfaction.

How to Contact Us

  1. Live Chat Support:
  • For quick assistance, use our live chat feature available on our website during business hours. Our customer support team is ready to help you with any issues or inquiries.

Quality Assurance

  1. Quality Commitment:
  • Each product undergoes rigorous quality checks before it reaches you. If you ever receive a product that doesn’t meet our high standards, we want to hear about it.
  • We’re committed to correcting the issue promptly.


Customer Feedback

  1. Feedback on Returns:
  • We value your feedback. After a return or refund is processed, we may reach out to you for feedback on your experience. This helps us improve our products and services.